| attachment | extra document or image that is added to an email |
| block format | most common business letter format, single spaced, all paragraphs begin at the left margin |
| body | the content of the letter; between the salutation and complimentaqry close |
| bullets | dots used to set off items in an unnumbered list |
| certified mail | sender pays extra postage in order to receive a notice of receipt |
| coherent | language that is logical and easy to understand |
| concise | no wasted words, summary illustrates points quickly |
| confidential | for personal or specific company use only |
| diplomacy | demonstrating tact, consideration and kindness |
| double space format | one blank line is left between lines of text |
| enclosure | extra document, pages or image included with a letter |
| formal style | conventional, prescribed formatting and business language, opposite of casual |
| format | organization of the letter |
| heading | word or phrase that indicates what the text below will be about |
| indent | one tab or five extra spaces at the beginning of a paragraph |
| informal | casual formatting and business language, opposite of formal |
| inside address | receiver's mailing information |
| justified margins | straight and even text, always begins at the same place |
| letterhead | specialized letter design with a company logo, name, and address printed at the top or sometimes bottom |
| logo | symbol or image that identifies a specific organization |
| margin | blank space that borders the edge of the text |
| memorandum | internal document sent within a company (memo) |
| modified block format | left justified as block format, but date and closing are centered |
| on arrival notation | notice to recipient that appears on an envelope (ie. "rush") |
| postage | the cost of sending a letter through the Post Office |
| proofread | read through a finished document to check for mistakes |
| recipient | the person who receives the letter |
| salutation | the greeting in a business letter (e.g. "Dear Mr Jones") |
| semi-block format | paragraphs are indented, not left-justified |
| single spaced format | no blank lines are left in-between lines of text |
| tone | the feeling created by the language |
