Chapter 08 – Emotional
Intelligence and Interpersonal Skills for Leaders
In this chapter, the students will learn to do the
following:
·
Value emotional intelligence.
·
Measure and increase emotional intelligence.
·
Recognize the role of personality in emotional
intelligence.
·
Display emotional intelligence through
interpersonal skills.
·
Realize importance and improve nonverbal and
listening skills.
Often students resist what they think of as the
“softer” skills discussed in this chapter; therefore, it is important that the
students have a chance to complete applications that call on experiential
learning to ensure they reflect on their own emotional intelligence and can
apply the concepts introduced in the chapter. The applications in this chapter are designed
to provide experience in understanding, developing, and demonstrating emotional
intelligence.
This
chapter introduces the Myers-Briggs Type Indicator (MBTI), which works very
well to help students understand their own personalities and emotional
intelligence.
I
·
Speakers should begin with a brief comment that
sets the context for their story about their event or accomplishment.
·
Listeners should practice “active” or “level 1”
listening.
·
The listener’s body language should indicate
that he or she is really listening (including good eye contact, nodding, etc.)
·
Observers may want to summarize what they heard
to find out if they share the same perspective as the listener; observers may
comment on the style of the speaker, the listener, or both.
